FAQ

Flavanols are naturally abundant in the cocoa bean. When processed by traditional methods, this leads to the destruction and lessening of the potency of the cocoa flavanols. Normal processing, especially with an Alkali, changes the natural composition of cocoa.

Because Cocoa Elite products do not follow this traditional method, our powder sometimes has a gray or bluish tint. Our method further preserves and protects the flavanols and provides a distinctive, natural, extraordinary chocolate tasting beverage.

We recommend a daily consumption of cocoa flavanols to obtain the most benefit from their use. If you are not athletically inclined, no sweat we have a product which meets your needs. That is why we offer several products to complement each other. One for days when you do not work out, and the others for your workout days. So, if you don’t routinely work out, we got you covered. 

There is about as much caffeine in one serving of a Cocoa Elite product as 8 oz. of decaf coffee, or about 4.1 mg per serving. However, one serving of Everyday Cocoa Whey - Cocoa Coffee contains the equivalent of 8 oz. of regular coffee, or about 120 mg per serving.

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. We make every effort to fulfill orders as quickly as possible.

We currently only ship within the U.S. Shipping times may vary depending on your location, but USPS estimates 2-8 business days for domestic delivery. There may be potential delays due to postal service problems that are outside of our control.

We stand behind all our products. We offer the following Money Back Guarantee on all products excluding any single serve product purchased:

If you are not satisfied with your purchase for any reason, you can return the product for a full refund of the purchase price minus any shipping and handling charges if you notify us online at admin@cocoaelite.com within 14 days of the order date. We will respond within 2 business days with a Return Authorization Number (RAN). We will not accept or issue a refund for any packages marked “return to sender” or “refused” or if you do not have a Return Authorization Number (RAN). All return shipping costs are the customer’s responsibility and must be received by COCOA ELITE™ within 14 days of the issuance of a Return Authorization Number (RAN). Please write your RNA on the package list, along with the reason for the return. Please also write the RAN on the outside of the shipment. Mail your unused product to: 320 Kathy Drive, Belle Vernon, PA 15012. We recommend that you ship the product using a mail service that you can track and confirm delivery. Please allow up to four weeks to process your refund. A refund will be applied to the form of payment used.